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Key points

  • EEOC guidance says working at home may be a reasonable accommodation even if the employer has no telework program, but the employer may choose a different effective accommodation.
  • Employers do not have to remove essential job functions so someone can work remotely, and pandemic-era telework did not permanently change a job's essential functions.
  • The EEOC says an earlier period of successful remote work can serve as a trial period that is relevant to a renewed request.
  • NYC Administrative Code 8-107(28), added by Local Law 59 of 2018, requires a cooperative dialogue within a reasonable time and a written final determination.
  • The NYC Commission on Human Rights says employers cannot rely on "earn the privilege" or blanket no-remote policies to refuse a remote work accommodation request without an individualized analysis.

Many New York workers with ADHD find that working from home, part of the week or all of it, helps them focus: fewer interruptions, less open-office noise and more control over the day. Since offices reopened after the pandemic, a common question is whether remote work can be required as a disability accommodation. The short answer is that it can be, but only when the facts support it. This article explains how federal, state and New York City law treat remote work requests, as of October 2026. It is general information, not legal advice.

Remote work can be an accommodation, but it is not automatic

The EEOC's technical assistance on telework says that allowing an employee to work at home may be a reasonable accommodation where the disability prevents the person from doing the job successfully on site and the job, or parts of it, can be done at home without significant difficulty or expense. Three points from that guidance shape every request:

  • No telework program is needed. Changing where work is done can be a required change to workplace policy even if the employer lets no one else work remotely. If an employer does have a telework program, it may have to waive an eligibility rule (such as a minimum time on the job) for an employee who needs remote work because of a disability.
  • The employer may choose among effective options. An employer does not have to adopt the accommodation you prefer. It may offer an alternative that lets you work effectively on site.
  • Essential functions stay. An employer does not have to remove essential job duties so that someone can work at home, although it may need to reassign minor duties that are the only obstacle.

The same guidance says remote work is allowed only to the extent the disability requires it. That might be one day a week, two half-days, every day for a set period, or an as-needed arrangement. It also says an employer should not deny a request solely because a job involves some contact and coordination with coworkers, since meetings and information can often be handled by phone or email.

What changed after the pandemic

The EEOC addressed return-to-office directly in its COVID-19 questions and answers. When an employer recalls staff, it does not automatically have to grant telework to every employee with a disability who asks to keep it. Pandemic-era remote work did not permanently change a job's essential functions. But the EEOC also said that a period of remote work can serve as a trial run: if you did your job well from home, that experience is relevant evidence when a renewed request is considered.

For federal employees, who are covered by the Rehabilitation Act rather than the ADA, the EEOC issued separate questions and answers on telework accommodations, dated February 11, 2026 according to the Job Accommodation Network. That document says agencies may reevaluate previously granted telework and replace it with an effective in-office alternative, and that telework primarily for an employee's personal benefit is not a recognized accommodation. It also cautions agencies against revoking telework accommodations across the board without an individual assessment of each case.

New York City adds a required process

Most adults with ADHD who work in the five boroughs are covered by the New York City Human Rights Law, which reaches employers with four or more persons in their employ (independent contractors count toward that number). Local Law 59 of 2018 added a specific duty to that law, in Administrative Code section 8-107(28):

  • An employer must engage in a cooperative dialogue within a reasonable time with a person who has requested an accommodation, or whom the employer has notice may need one. Failing to do so is itself an unlawful practice.
  • The dialogue is a good-faith written or oral exchange about your needs, possible accommodations including alternatives to what you asked for, and the difficulties those options may pose for the employer.
  • At the end, the employer must give you a written final determination identifying any accommodation granted or denied.
  • An employer may conclude that no accommodation would let you do the essential requisites of the job only after the dialogue has taken place or the employer has tried to hold one.

The city law also places the burden of proving undue hardship on the employer (section 8-102). The NYC Commission on Human Rights' legal enforcement guidance on disability speaks to remote work specifically. It says that when an employee asks to work remotely as an accommodation, the employer cannot rely on policies requiring employees to "earn the privilege" of remote work, or on blanket bans, and must instead hold a cooperative dialogue and analyze the employee's specific tasks individually. The guidance adds that an indeterminate delay may have the same effect as an outright denial.

Outside the city: the State Human Rights Law

The New York State Human Rights Law defines "employer" to include all employers within the state, so small employers outside the five boroughs are still covered. The state regulation does not use the term cooperative dialogue, but it says the employer has a duty to move forward to consider accommodation once the need is known or requested, and to clearly request any documentation it needs (9 NYCRR 466.11). The regulation's list of reasonable accommodations includes job restructuring and modified work schedules. How the ADA, state law and city law compare is covered in ADHD workplace accommodations in New York.

Why remote work comes up with ADHD

The Job Accommodation Network (JAN), funded by the US Department of Labor, lists telework among possible accommodations for several ADHD-related limitations. For problems with focus, it suggests a quiet workspace, noise cancellation or white noise, uninterrupted work time, and work from home if no effective accommodation exists in the office environment. JAN's telework page lists "workplace distractions affecting concentration" as one of the barriers telework can address.

That last point matters for how a request is judged. Because the employer may pick any effective option, a request is stronger when it explains why on-site options such as a private office, headphones or blocked focus time have not worked or would not work. If you are not sure which of your difficulties at work are related to ADHD, signs of ADHD at work describes the common ones.

Paperwork: what an employer may ask for

When the need for an accommodation is not obvious, the employer may ask for documentation. The NYC Commission's guidance says the employer may request medical documentation, such as a note from your health professional, that is sufficient to show:

  1. that you have a disability;
  2. the functional limitation caused by the disability; and
  3. how the requested accommodation addresses that limitation.

Under the same guidance, unless the exact diagnosis is needed to decide on an accommodation, the employer cannot require you to disclose it, may not ask for unrelated documentation such as complete medical records, and must keep what you share confidential. Whether to disclose at all is discussed in should you tell your employer about ADHD, and what a clinician's letter usually contains is in ADHD documentation for work, school and exams.

A psychiatric evaluation can describe your symptoms and how they affect functioning. Dr. Shershow provides adult ADHD evaluations and ongoing care for adults located in New York or New Jersey. Whether any letter is appropriate depends on what the evaluation finds, and no evaluation guarantees accommodation paperwork or an employer's decision.

A practical sequence for a remote work request

  1. Put the request in writing and keep a copy with the date. Plain words are enough; the EEOC says you do not need to use terms like "ADA" or "reasonable accommodation."
  2. Be specific about scope. Name the days or tasks, for example two remote days for report writing and analysis, rather than asking for remote work in general.
  3. Connect the limitation to the change. Explain what is hard on site and how working from home helps you meet the same standards.
  4. Point to a track record if you worked remotely before and performed well; the EEOC treats that as relevant.
  5. Stay open to alternatives the employer proposes, and say in writing why any of them would or would not work.
  6. In New York City, ask for the written final determination if the dialogue ends without one.

If a request is ignored or denied, each agency has its own process and deadline, explained in how to file a disability discrimination complaint in New York. An employment attorney can advise on your specific facts.

Questions

Can my employer refuse remote work because nobody else gets it?

Not for that reason alone. EEOC guidance says remote work can be a required accommodation even when an employer does not let other employees telework, and the NYC Commission on Human Rights says employers cannot rely on blanket bans. The employer can still choose another effective accommodation or show undue hardship.

I worked from home during the pandemic without problems. Does that mean I get to keep doing it?

Not automatically. The EEOC says pandemic telework did not permanently change a job's essential functions. It also says that period can serve as a trial showing whether you could do the job remotely, so it is relevant evidence for a new request.

Does my employer need to know my exact diagnosis?

Under the NYC Commission's guidance, an employer generally may ask for documentation showing that you have a disability, the functional limitation, and how the accommodation helps. It cannot require the specific diagnosis unless that is necessary to decide on an accommodation, and it cannot demand complete medical records.

What if I work for a small company?

The ADA applies only to employers with 15 or more employees, but the New York State Human Rights Law covers all employers in the state, and the New York City law covers employers with four or more persons. Coverage does not guarantee a particular accommodation.

Can Dr. Shershow write a letter supporting remote work?

Dr. Shershow evaluates and treats adults with ADHD who are located in New York or New Jersey. Whether a letter is appropriate depends on the evaluation's findings, and no letter or employer decision can be guaranteed. Call the office to ask how documentation requests are handled.

Sources

  1. EEOC: Work at Home/Telework as a Reasonable Accommodation (February 3, 2003)
  2. EEOC: What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws (questions D.15 and D.16; updated May 15, 2023)
  3. EEOC: Frequently Asked Questions from the Federal Sector about Telework Accommodations for Disabilities
  4. Job Accommodation Network: Telework (accessed October 19, 2026)
  5. Job Accommodation Network: Attention Deficit/Hyperactivity Disorder (ADHD)
  6. NYC Commission on Human Rights: NYC Administrative Code Title 8, Chapter 1 (sections 8-102 and 8-107)
  7. NYC Commission on Human Rights: Local Law 59 of 2018 (cooperative dialogue)
  8. NYC Commission on Human Rights: Legal Enforcement Guidance on Discrimination on the Basis of Disability (accessed October 19, 2026)
  9. New York State Senate: Executive Law 292, Definitions
  10. Cornell Legal Information Institute: 9 NYCRR 466.11, Reasonable accommodation in employment

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